Sharjah National Lube Oil Co. LLC (“SHARLU”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, sharlu.com, or interact with our services.
By using this website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal and business information that you voluntarily provide, including:
- Name
- Company name
- Job title
- Email address
- Telephone number
- Company address
- Country or region
- Information submitted through enquiry forms
- Customer registration information
- Any documents or files you choose to upload
- Any other information you provide when contacting us
We also automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Date and time of your visit
- Referring website
- Website usage statistics collected through cookies and analytics technologies.
2. How We Use Your Information
We use the information we collect to:
- Respond to enquiries and requests.
- Provide quotations or technical information.
- Process customer registrations.
- Communicate regarding products and services.
- Improve our website and user experience.
- Monitor website performance and security.
- Send marketing communications where permitted by law or where you have provided consent.
- Comply with applicable legal and regulatory obligations.
3. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.
Cookies help us:
- Remember user preferences.
- Analyse website traffic.
- Improve website performance.
- Enhance user experience.
You can choose to disable cookies through your browser settings. Please note that some website functionality may be affected if cookies are disabled.
4. Marketing Communications
If you subscribe to our newsletters or marketing communications, we may send you information regarding:
- Products
- Services
- Industry updates
- Company news
- Events
- Technical resources
You may unsubscribe from these communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
5. How We Protect Your Information
SHARLU takes reasonable technical, administrative and organisational measures to safeguard personal information against:
- Unauthorised access
- Disclosure
- Alteration
- Loss
- Misuse
- Destruction
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
6. Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted third-party service providers who assist us with:
- Website hosting
- IT support
- Customer relationship management
- Marketing platforms
- Analytics services
- Business operations
These providers are required to maintain appropriate confidentiality and security standards.
We may also disclose information where required by applicable law or to protect our legal rights.
7. International Data Transfers
As an international business serving customers in multiple countries, your information may be processed or stored in jurisdictions outside your country of residence.
Where applicable, we take reasonable steps to ensure appropriate safeguards are in place for such transfers.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide requested services
- Maintain business records
- Meet legal and regulatory obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it is securely deleted or anonymised where appropriate.
9. Your Rights
Depending on the laws applicable to your location, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your information.
- Object to certain processing activities.
- Withdraw consent where processing is based on consent.
- Request a copy of your personal information where applicable.
To exercise any of these rights, please contact us using the details below.
10. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of external websites. We encourage you to review their respective privacy policies before providing personal information.
11. Children’s Privacy
Our website and services are intended for business users and are not directed toward individuals under the age of 18.
We do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or website functionality.
The updated version will be posted on this page together with the revised Effective Date.
13. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Sharjah National Lube Oil Co. LLC (SHARLU)
Website: https://www.sharlu.com
Email: info@sharlu.com
Telephone: +971 6 531 0550
Address: E611, Sajja Industrial Area, Sharjah, United Arab Emirates.